Terms of service

Effective Date: July 2, 2026

Welcome to Fluffycloud.com.au. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Company Information

Fluffycloud.com.au

29 Cynthia Street
Adamstown Heights, NSW 2289
Australia

Email: info@Fluffycloud.com.au

Phone: +61 420 326 569

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or have the consent of a parent or legal guardian.
You are legally capable of entering into binding agreements.
All information you provide is accurate and complete.
3. Products

We sell natural health supplements and wellness products.

While we strive to ensure product descriptions, images, pricing, and availability are accurate, occasional errors may occur. We reserve the right to correct any errors and update information without prior notice.

Product packaging may vary from images shown on the website.

4. Health Disclaimer

The information provided on this website is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Our products:

Are not intended to diagnose, treat, cure, or prevent any disease unless otherwise permitted by Australian law.
Should be used according to the manufacturer's instructions.
Should not replace advice from your doctor, pharmacist, or other qualified healthcare professional.

Always consult a healthcare professional before using any supplement, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order.
Limit purchase quantities.
Cancel orders suspected of fraud or unauthorized transactions.
Correct pricing or product errors before processing an order.

If payment has already been processed for a cancelled order, a full refund will be issued.

6. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We accept secure payments through the payment methods available during checkout.

Prices may change without notice.

7. Shipping

Shipping times provided are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Customs clearance
Postal carriers
Natural disasters
Public holidays
Events beyond our reasonable control

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier.

8. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Please review our Return & Refund Policy before requesting a return or refund.

9. Intellectual Property

All content on this website, including:

Logos
Product images
Graphics
Text
Designs
Icons
Software

is the property of Fluffycloud.com.au or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or viruses.
Interfere with website functionality.
Copy or exploit website content without permission.
Use automated tools to scrape or collect data from the website.
11. Limitation of Liability

To the fullest extent permitted by law, Fluffycloud.com.au shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of our website.
Purchase or use of our products.
Delays in delivery.
Website interruptions.
Technical issues beyond our control.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits your rights under the Australian Consumer Law.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL).

Consumers are entitled to guarantees that cannot be excluded under Australian law.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, products, or services of any third-party websites.

Accessing third-party websites is at your own risk.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia, together with applicable Commonwealth laws of Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Fluffycloud.com.au

29 Cynthia Street
Adamstown Heights, NSW 2289
Australia

Email: info@Fluffycloud.com.au

Phone: +61 420 326 569

We aim to respond to all enquiries within 1–2 business days.