Shipping policy

Effective Date: July 2, 2026

Thank you for shopping with Fluffycloud.com.au. We are committed to delivering your order quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing
Orders are processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding Australian public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

2. Shipping Within Australia

We ship to all states and territories across Australia.

Estimated Delivery Time:

Standard Shipping: 5–10 business days

Delivery times are estimates only and may vary depending on your location, courier services, and seasonal demand.

3. International Shipping

We proudly ship to customers worldwide where permitted by law.

Estimated Delivery Time:

International Shipping: 7–14 business days

International delivery times may vary depending on:

Destination country
Customs clearance procedures
Local postal or courier services
Weather conditions
Peak shipping periods

Customers are responsible for ensuring that the products ordered comply with the import regulations of their destination country.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

Delivery destination
Package weight
Order size
Selected shipping method

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed during checkout.

5. Order Tracking

When available, tracking information will be emailed to you after your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active.

6. Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

We recommend contacting your local customs office for more information before placing an international order.

7. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

Customs inspections
Extreme weather conditions
Postal or courier delays
Public holidays
High order volumes
Natural disasters or other force majeure events

Fluffycloud.com.au is not responsible for delays caused by third-party shipping carriers or customs authorities.

8. Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will make every effort to update your information before your order is dispatched.

9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

To assist with your claim, please provide:

Your order number
A description of the issue
Photographs of the damaged package or products (if applicable)

We will work with the shipping carrier to resolve the issue and determine the appropriate solution, which may include a replacement or refund where applicable.

10. Failed Deliveries

If a package is returned to us due to:

An incorrect address
Failure to collect the package
Refusal to accept delivery

the customer may be responsible for any additional shipping charges required to resend the order.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Fluffycloud.com.au

29 Cynthia Street
Adamstown Heights, NSW 2289
Australia

Email: info@Fluffycloud.com.au

Phone: +61 420 326 569

Our customer support team aims to respond to all enquiries within 1–2 business days.